Privacy and Data Policy
This Privacy Policy explains how Lucky Bar collects, uses and protects the personal information you provide when using our online casino services in the United Kingdom. We take your privacy seriously and set out here what data we collect, why we need it, how we keep it safe, and the choices available to you.
Types of data we collect
Personal data
When you register an account or contact us we collect personal information such as your name, date of birth, address, email address and telephone number. We also collect identity documents and proof of address where required to verify age and prevent fraud.
Technical data
We record technical information linked to your device and connection. This includes IP address, browser and device type, operating system, device identifiers, language and time zone, and usage data such as pages visited and session times.
Transactional data
We keep records of deposits, withdrawals, bets, game activity, bonuses and payment method details necessary to process transactions. Payment card or e-wallet details are processed by our payment providers and stored only as permitted by those providers.
Use of information
We use your information to create and manage your account, carry out payments, verify identity and prevent fraud, comply with legal and regulatory obligations, provide customer support, and improve our services. We may also use data to send service messages about your account and to deliver relevant communications where you have consented.
Data protection practices
We protect personal data using industry-standard technical and organisational measures, including secure transmission protocols and access controls. Only authorised staff and contracted service providers have access to personal data on a need-to-know basis. We require third-party processors to maintain suitable safeguards under contract.
Cookies and tracking technologies
We use cookies and similar technologies to operate the site, remember your preferences, analyse site performance and deliver targeted marketing where you have consented. You can manage cookie settings through our cookie banner and your browser controls. Disabling certain cookies may affect site functionality.
User rights
UK residents have rights in relation to their personal data, including the right to access, correct or delete personal information, restrict or object to certain processing, and request data portability. You may also withdraw consent at any time where processing is based on consent.
Access, correction and deletion of data
You can update many account details via your account settings. For other requests such as data access or deletion, contact our support team at [email protected]. We will verify requests before acting and may need to retain certain information where required by law or for legitimate business purposes.
Information sharing and third parties
We share personal data with payment processors, identity verification and fraud prevention services, game providers and other service partners who support our operations. We may disclose information to competent authorities or regulatory bodies when required by law. All third parties are contractually required to protect your information.
Privacy policy updates
We may update this Privacy Policy as our services or legal obligations change. Material changes will be posted on the site and notified to registered users where appropriate. Please check this page periodically to stay informed about how we handle your information.