Contact Us
Our support team is here to help with questions, account-related issues, technical concerns or general feedback. We offer fast, practical assistance through live chat, email and phone so you can resolve queries about deposits, withdrawals, verification or gameplay. If you need help with your account, verification documents, or to report a problem, contact us and our advisers will guide you through the next steps promptly and professionally. We can also help with bonus queries, payment checks and responsible gambling tools.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat, email & account help) |
| General enquiries | [email protected] (billing, payments & T&Cs) |
| Affiliate enquiries | [email protected] (partnerships, rates & media) |
| Phone | +44 20 7946 0328 (voice & WhatsApp Mon-Fri) |
| Working hours | Mon-Fri, 09:00-18:00 (UK time) |
Email Assistance
Email is our preferred contact method for detailed requests, account-related issues or situations requiring documents or explanations. Please email [email protected] with a clear subject line, your account username and up-to-date contact details to avoid delays. Attach any relevant documents and describe the issue concisely so our support team can review and respond as quickly as possible.
Contact Form
Response Time
Support response times: most general enquiries are answered within one business day. Simple account or payment questions are usually resolved quickly via live chat, while email requests may take up to 24 hours. More complex matters, such as security checks or dispute investigations, can take longer depending on their nature and required verification; we’ll keep you updated throughout.
Feedback
We value your feedback. Please share any suggestions, ideas or issues you spot that could improve the Lucky Bar website. All messages are reviewed carefully by our team and help shape updates to features, promotions and the overall user experience. Your input makes the site better for everyone, so don’t hesitate to send your thoughts via the contact form or live chat.