Responsible Gambling

At Lucky Bar we take responsible gambling seriously. We want every player to enjoy their time with us while keeping control over how they play. This page explains the protections we offer, the practical tools you can use, and where to find help if gambling stops being fun or starts causing harm.

Player protection principles

We base our approach on prevention, early intervention and support. We aim to identify risky patterns, provide clear options for limiting play and respond quickly when a player asks for help. Respecting customer safety and privacy is central to how we operate.

Activity-control tools

You can manage your account activity from your profile. Controls are easy to set and change, and they include deposit limits, loss limits, session reminders and temporary account breaks.

Deposit limits

Set daily, weekly or monthly deposit limits to keep spending within your budget. Limits are applied immediately once confirmed and can be reduced at any time. Increasing a limit may require a cooling-off period for your protection.

Loss limits

Loss limits let you cap the total amount you can lose over a chosen period. These work alongside deposit limits and help prevent short-term losses from escalating into longer-term harm.

Time limits and session reminders

Use session reminders to get notified about how long you have been playing. You can also set automatic logout times or daily play limits to encourage regular breaks and healthier play habits.

Self-exclusion and account breaks

If you need more than limits, you can choose a temporary account break or a longer self-exclusion period. During self-exclusion your account is closed for the chosen time and you cannot deposit or play. We will offer re-entry procedures and signposting to support when the exclusion period ends.

Recognising problematic behaviour

Watch for changes in behaviour such as spending more than intended, chasing losses, hiding activity from friends or family, or neglecting work and personal responsibilities. If you notice these signs in yourself or someone you care for, please take action early.

Practical tips for staying in control

Set realistic budgets before you play, stick to deposit and loss limits, use session timers and avoid gambling when stressed or under the influence. Treat gambling as entertainment, not a way to make money, and set time aside for other activities.

Professional help and support organisations

If you need further support, reach out to recognised organisations such as GamCare, GambleAware or your national helpline. They provide confidential advice, counselling and self-help tools. You can also speak to our support team for guidance and to arrange account restrictions.