Terms of Use

These Terms and Conditions set out the rules that apply when you use Lucky Bar. We describe the relationship between the operator and account holders, what we expect of users, and the practical rules that govern accounts, payments, promotions and disputes. By registering or using our services you agree to comply with these terms and any supplementary rules published in your account or on the site.

Account responsibilities

You are responsible for keeping your account details accurate and secure. Only one account is permitted per person, household, device and billing method. You must keep your login credentials confidential and notify us immediately if you suspect unauthorised access. We may suspend or close accounts where there is suspected fraud, money laundering, chargebacks, underage play, bonus abuse or breach of these terms.

Verification and limits

We require identity and address verification (KYC) before processing withdrawals or when risk checks are triggered. Typical documents include a government-issued ID and a recent utility bill or bank statement. We may impose deposit, loss and withdrawal limits and require affordability checks for higher limits; these controls may be set by you via responsible gambling tools or by us for safety and compliance.

Eligibility requirements

You must be at least 18 years old to register and play. Accounts are only available to residents of jurisdictions where participation is permitted by local law and where we accept customers. You must provide truthful information at registration and update it if it changes. We reserve the right to refuse registration or close accounts where eligibility cannot be confirmed.

Acceptable platform use

Use of the platform must be lawful and honest. You must not attempt to manipulate games, exploit promotions, use software to interact with the site, or collude with others. Abusive, fraudulent or disruptive behaviour may result in account suspension and forfeiture of balances and winnings. Commercial use, resale or redistribution of services is prohibited without our written consent.

General bonus and promotion rules

Promotions are governed by specific terms which form part of these Terms and Conditions. Bonuses and free spins are optional and may be subject to eligibility, deposit requirements, wagering conditions, game restrictions and time limits. We may restrict or withdraw bonuses, cancel offers, or refuse bonus claims where we suspect misuse or abuse. Any dispute about a promotion will be handled in line with the published promotional terms.

Deposits and withdrawals

Available payment methods and supported currencies are listed in the cashier. Minimum deposit and withdrawal amounts, processing times and any limits are shown in your account. Withdrawals are subject to verification checks and may be paid to the original funding source where possible. We may apply reasonable hold periods, daily or weekly limits and require further documentation for large or unusual transactions.

Dispute resolution

If you have a complaint please contact [email protected] with your account details and a description of the issue. We aim to resolve disputes promptly and will respond in writing. Where a complaint cannot be resolved directly we will set out available escalation routes. Using the platform does not affect your statutory rights under applicable consumer protection laws.

Updates to terms and conditions

We may update these Terms and Conditions from time to time. Material changes will be notified by email or in-account message before they take effect. Continued use of the account after notification constitutes acceptance of the updated terms. It is your responsibility to review these terms regularly.